Cardiff Steels Delivery Information

What are the costs of delivery?

Free delivery is available on orders over £250 inc VAT within a 50 mile radius. Longer distances are charged per mile thereafter.

Orders that do not qualify for free delivery have a flat rate of £40 inc VAT within a 14 mile radius. Longer distances are charged per mile thereafter.

Delivery costs are calculated after entering an address during checkout.

When purchasing on our website the maximum distance we can deliver is 100 miles from our Cardiff depot. If you require delivery beyond that then please email sales@cardiffsteels.co.uk with your order requirements.

Click and Collect

Click and collect is available on all orders. When placing an order select the “Collect from Depot” option. We will email you when your order is ready to collect please do not arrive before.

Collection times are:

Monday to Thursday: 7:00AM – 3.45PM

Friday: 7:00AM – 2.45PM

Delivery terms (important)

As a business we currently supply one core product range:

Structural Steels and Mild Steel (UBs/UCs/RSJs/PFC etc) 

Structural Steels/Mild Steel and Engineering Bar 

All orders for all Mild Steel products will be delivered on a 3.5 tonne steel wagon measuring 2.65m x 6.8m.

The following conditions apply to all delivered steel so please take note of these before placing your order with us or ask our team either by email on sales@cardiffsteels.co.uk or on our telephone support number 02920 109700..

Offloading

It is your responsibility as the purchaser to offload the steel at your delivery location in a safe manner and to provide adequate labour and equipment for this purpose.

PLEASE NOTE: Our distributers vehicles do not come equipped with lifting equipment (no forklift or hiab) and their drivers are only employed to deliver your goods to the required location. You must be able to provide suitable mechanical lifting on site (crane/forklift) or have enough human resource on site at time of delivery to offload safely. Remember you also have the option of collecting from our site for FREE so you could hire a hiab from a local supplier to collect and deliver your material for your project. We can recommend a company locally to Cardiff. 

Although the load has been checked for accuracy of orders and stability of load, the recipient must complete a further check before starting the offloading process, as the load may have moved during transit.

Unloading Checklist

The customer before ordering, delivery, and offloading needs to carefully ensure the following areas have been addressed and prioritise health and safety:

  • Access restrictions
  • Position of vehicle on the road
  • Obvious hazards
  • Access onto the vehicle bed
  • The condition and stability of the load following transit
  • Method of unloading
  • Size, weight, and balance of items being lifted
  • The location of bystanders whilst unloading
  • Manual handling risks (Stairs, Corners etc)
  • Weather Conditions (Temperature, Light, Wind, Snow & Rain etc)
  • The destination of the material and distance to the vehicle.

You must be aware that although our processes with regards to the transportation, securing, delivery and packaging of our product is carefully controlled, the very nature of our steel products produces latent residual hazards, for example, banding, burrs on the steel, protective coatings on the steel, residual shot blasting material within hollow sections, other loose foreign objects and accidents caused whilst unloading, all of which have a potential to cause injury and harm to people.

Please make sure you have adequate PPE including foot protection, hi-vis clothing protective clothing, hand protection, eye protection and head protection. The customer must ensure the planned safe unloading and loading of materials at the unloading site. Cardiff Steels retains and accepts no responsibility for any harm or damage caused to people or property during this process and we reserve the right to abort the delivery at any point if it is unsafe to proceed at the customers cost.

When will you deliver?

We aim to keep all the products listed on our website in stock to ensure a quick turnaround and our standard delivery time is 2/5 working days on most products. Occasionally if we are awaiting stock of an item, or awaiting a processing slot, delivery may be extended by a few days, if delivery of your order is going to be delayed longer than this one of our customer service staff will contact you to advise of the delay at the earliest stage.

I need it quick what should I do?

If you need your order quickly simply place the order online as normal, then call our customer service team on 02920 109700 quoting your order number and we will prioritize your order where possible.

Can I have delivery on a specific day?

If you need products on a specific day then call our customer service team on 02920 109700 quoting your order number.

Can I specify a time for delivery?

Unfortunately, due to the size and weight of some of our orders we are unable to offer timed delivery slots, deliveries are made between 09.00 and 17.00 Monday to Friday excluding UK Bank Holidays.

All goods are delivered to the address stated at the time of ordering. We aim to deliver your goods if they are in stock as soon as possible within approximately 2 to 5 working days (this is only an estimate and may be sooner). Our team will be in touch to advise on Delivery Dates for your specific order. Our products are sent out in good faith and occasionally goods are misrouted, lost in transit or may be subject to delays beyond our control. 

Please Note: If the contents of your order are for installation on site, we do not recommend you schedule any work or book any contractors until you have received and checked the goods. We cannot be held responsible or be liable for any losses, damages, charges, compensation, or expenses because of any delay in delivery. 

If we do not have your item(s) in stock or our distributers are out of stock, there may be a delay on your order. Should this be the case, we will contact you by the email address or phone number you provided at the time of ordering and advise you accordingly as soon as we are aware of the situation.

You will have the option of cancelling your order and any payments including any delivery charges will be refunded. We will not refund the original delivery cost or the cost of us delivering the goods if you received free delivery. Refunds are made by the same method as the original payment was made.

Please note: 

We reserve the right to apply additional delivery charges on orders that are heavy, long or being delivered to a nonstandard UK mainland address. We will contact you on receipt of your order if any additional charges apply prior to the order being dispatched.

Force Majeure

Cardiff Steels is not liable for any delay of your order due to circumstances beyond our control. These include but are not limited to an act of God, war, terrorism, strikes, trade disputes, breakdown of equipment, fire, flood, explosion, earthquake, civil disturbance, riots, accidents, storm, shortages, difficulty in obtaining material, disruption to energy supplies, telephone supplies, road traffic problems, severe weather conditions.

Receipt of goods

All packages are thoroughly checked and wrapped before leaving our premises and are delivered to you by our distributers. Once the goods have been signed for, we accept no responsibility for any loss or damage as the goods are now in your possession. On receipt of goods, please check your package carefully, should your goods or the packaging be damaged, or items are missing the carrier’s delivery note must be signed DAMAGED or MISSING ITEMS. If this is the case you should contact us as soon as possible, within 24 hours, so we can investigate and resolve any queries, either by email on sales@cardiffsteels.co.uk or on our telephone support number 02920 109700.

All claims for wrong, faulty, damaged or missing items must be submitted within 24 hours of you receiving the goods, please take photographic evidence if possible, showing any damage to packaging and the contents inside, by contacting us quickly it allows us to investigate and resolve any issues. Failure to report damage and shortages within 24 hours may result in your claim being refused and all goods will be deemed to have been delivered in good order. Please also note the following:

  • If the goods are delivered damaged, we may require evidence of the damage, e.g. photographs before we replace the goods or make a refund. Please contact Customer Services on 02920 109700 to discuss.
  • If your goods are delivered damaged, we will replace them or make a refund providing that the goods have not been used. If the goods have been used, they will be deemed fit for purpose and we reserve the right not to replace or make a refund.
  • If your goods are delivered damaged, we reserve the right to collect the damaged goods from the delivery address stated on your order.
  • If the goods are to be collected this may be on a different day to any replacement goods being delivered.

Redelivery

If your package is returned to us undelivered or we abort a delivery due to unsafe conditions, we will not be held responsible or be liable for any compensation for any losses, damages, charges or expenses as a result of any delay of delivery. We may charge to redeliver the parcel to you.

Returns

  • You have 14 days to cancel your order from receipt of the goods.
  • You shall send back the goods or hand them over to us at Cardiff Steels when you contact us without undue delay. All returns MUST be made within 14 calendar days of you telling us that you are cancelling your order. For example, if you told us on Monday 1st of January that you were cancelling your order you would then have until Monday 15th of January to return the goods to us.

The deadline is met if you send back the goods before the period of 14 days has expired.

  • If you wish to return an item for any reason except being faulty or we have sent the wrong goods we will only accept items that are on our current stock list. Any steel that has been specially cut to your size/requirements cannot be returned.
  • Once your order has been cut to your requirements, we are unable to cancel the order even if the goods have not been dispatched.
  • We are unable to accept return of galvanised products unless they are faulty, or we have sent the wrong goods.
  • If you wish to return an item to us, please contact Customer Services on 02920 109700 or on sales@cardiffsteels.co.uk BEFORE returning any item.
  • Please be aware that should you wish to return an item for any reason other than it being faulty or we have sent the wrong goods you will need to arrange for the goods to be returned to us either by post or courier and this will be at your own cost. We appreciate it may be difficult to arrange to return some longer lengths of metal, (i.e., over 3m long) and in these circumstances we may be able to arrange collection by our couriers at your cost. However, please note that we will not be held responsible, and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers.
  • If you paid for your original delivery, we will refund the original delivery cost to you (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will not refund the original delivery cost or the cost of us delivering the goods if you received free delivery.
  • Any items to be returned should be in the original packing and be unused. We will not accept any items that have been used, cut, damaged and are not in a re saleable condition.
  • We reserve the right to recover any amount up to the contract price of any items returned to us in a damaged state or if the value of the goods is diminished by any amount because of you handling the goods beyond what is necessary to check the nature, characteristics and functioning of the goods.
  • Any refund will only be made once we are in receipt of the goods, or you have supplied evidence of having sent the goods back whichever is the earliest. Any refunds are made by the same method as the original payment was made. We aim to process your refund as soon as possible.
  • If you return goods to us for a refund, we reserve the right to deduct or adjust any discount applied at the time of ordering. If the value of the returned goods brings the value of the original order under the discount threshold, all discounts will be deducted from the refund as the order no longer qualifies for discount, if the returned items reduces the original order value into a lower discount category, the value of the refund will be adjusted by the difference in discount category value. We apologise for any inconvenience this may cause but we have had to introduce this condition due to some customers over ordering to qualify for discount and then returning goods to us for refunds.

Goods lost in transit

Please allow 7 working days for goods to be delivered once you have been notified that they are in transit to you. If after this time you have still not received your goods, please contact us within 7 days of the expected delivery date for us to investigate. Should you not contact us by email on sales@cardiffsteels.co.uk within this time frame, it is expected that the goods have been delivered in good order and no claim will be entertained.

Sourced Goods

We will try source any goods you request of us by using our contacts within the industry. Any goods supplied by us will be under contract and a quantity and price will be agreed by both parties before any orders are placed with our suppliers or accepted. In this situation should the goods be faulty we reserve the right to negotiate with our supplier before any credits are agreed with our customer. This may be outside the 14-day time frame stated in these terms and conditions, but we will do everything possible to keep time limits to a minimum. Any special sourced goods are non-returnable unless the product is faulty. We appreciate that ordering goods is a two-way process between our customers and Cardiff Steels. We endeavour to ensure orders are correctly interpreted but occasionally there may be miscommunication. We will do our very best to make sure your order is correct but as part of the process we also ask you to check the confirmation we send to you by email to ensure that you are satisfied. We cannot be held responsible if you do not inform us immediately of any changes prior to us placing any orders with our suppliers or distributors.